Pregunta 3.1

Choose ONE topic. Your answer should be 125-150 words in length. There is no specific penalty for exceeding 150 words in length. Extra points are not given for exceeding 150 words.

1. You and your family went on holiday and rented an apartment through an online booking website. The apartment was not located where it was supposed to be, was in bad condition and did not include all the facilities that were described on the website. Write a complaint email to the Customer Service department of the booking agency and ask for some kind of compensation.